About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Installation Specialist

Location: Belgrade

The Transaction Resource Specialist is responsible for scheduling Transaction Services (Install Team, Break Fix team and designated installers) of specific installation activities by processing Reservations request or Resource Coordination activities and taking corrective action to mitigate the risk. The TRS receives/retrieves scheduling requests, plans, map out, secure resources and coordinates any gaps until closure, escalate any resource issues, provide potential resolutions to Senior Install Techs/field management.

Key Responsibilities:

• Scheduling rollouts and Business as Usual Requests.

• Processing new requests, carry overs, reschedules, short notices and securing skilled techs.

• Limiting TM/break fix involvement to Installations, De Installations, SPVs and Retrofit calls.

• Processing reservation requests within the 5-day SLA or less as necessary.

• Ensuring that all ES Tasks/requests have the correct and necessary information. Rejecting and communicating any discrepancies.

• Escalating issues to the Implementation Coordinator and/or Project Manager and field TM/FOSM/SGM as necessary and providing potential resolutions.

• Using standard processes and tools to ensure that each customer event is scheduled on time with all the necessary information to meet the customer's expectations.

• Using approved rollout management tools, such as CAP report, QuickBase, ES Oracle application and Map Point which assist in measuring NCR Voyix's success in meeting customer expectations.

• Solving routine problems and escalating as necessary, proposing potential resolutions.

• Working with Senior Installation CEs/Managers/Team Lead with scheduling issues/gaps until a confirmed resolution has been established and communicated.

• Participating in regular meetings with team members/field to review status and to jointly resolve issues.

• Establishing and maintaining communications with the project team and Field Services Management.

• Cross training on other areas/district/territories to ensure coverage.

• Running queries and generating reports as needed.

• Reducing Outside Spend as necessary.

• Helping ensure that the Installation CEs are fully utilized and providing necessary feedback to management for CEs training to acquire needed skills to cover any request.

• Coordinating with other TRSs/Field Management if needed, to get assistance for additional resources.

• Working on extended hours during special and critical rollouts/scheduling events.

• Collaborating with team members on continuous process improvement and innovation.

Basic Requirements

• Bachelor’s Degree in Business or related education/experience.

• Proficient in Microsoft Office (Access, Excel, Word, Outlook, etc.).

• Customer focused individual.

• Excellent written and verbal English communications skills.

• Ability to work in a fast-paced, multi-tasking environment with less supervision.

• Good time management and organizational skills.

• Ability to work as part of a team or independently.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.