Title: Teller

Reports to: Branch Manager

Supervises: None

Status: Non-Exempt

Objective

The Teller will provide service support to Member transaction needs in a manner that is professional, friendly, and compliant with all policies and procedures. In doing so, the Teller will recommend and refer new and alternative financial services to Members that best fit their financial needs.

Duties and Responsibilities

• Professionally process all Member-based teller transactions:
  • Deliver and properly document all Teller transactions
  • Maintain, balance, and control all cash-based transactions
  • Provide friendly and personal service for all service requests
  • Monitor transactions to avoid losses to Member from fraud
  • Assist other Tellers with work as needed
• Provide processing support for mail and night depository transactions and balancing of ATMs
• Identify and recommend new and alternative services to Members that will properly fit their financial needs
• Meet or exceed assigned service and productivity goals established for this position
• Perform all duties in a manner that is 100% compliant with KEMBA policies and procedures.
• Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
• On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
• Must be able to relate to other people beyond giving and receiving instructions:
  • Can get along with coworkers or peers without exhibiting behavioral extremes
  • Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
  • Respond appropriately to criticism from a supervisor
• Performs other duties as required by management

Required Qualifications

• High school diploma or equivalent education and experience
• Prior customer service experience
• Strong organizational skills and attention to detail
• Must value a high degree of accuracy
• Professional demeanor
• Effective communication skills
• Basic PC skills (Windows)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

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