Work with Administrative Assistant or with Behavioral Health Center to set up meetings with consumers, either face to face or virtually, at a level consistent with departmental goals. Explains eligibility, benefits, cost-sharing, and appeals processes to consumers. Assesses client needs, determines eligibility, identifies appropriate resources, provides all necessary information to the client, and makes contacts with other agencies on behalf of the client if necessary. Ensures services provided are in the interest of the consumer as their client, not the insurer. Provides information to individuals and families in a way that can be understood, in a culturally sensitive manner, for those with low-proficiency English, and people with disabilities who have special communication needs. Maintains accurate and complete client data records by collecting all demographics. Helps people understand how premium tax credits work, and their potential financial impact. Accurately records transaction information on all caller contacts. Serves a specific regional population which may include low-income, disadvantaged and hard to reach populations. Assists and covers other regions as needed. Work with Behavioral Health Centers within specific region and provide training to Center staff. Travel to all Behavioral Health Centers within designated region. Assist and cover other regions as needed. Assist Behavioral Health Center clients across Wyoming with completing enrollment documents and determining eligibility for state supported services, Medicaid, the Childrens Health Insurance Plan (CHIP) and the federal Insurance Marketplace.This position will provide assistance and training to Behavioral Health Centers within Fremont and Hot Springs County. This is a grant funded position, which will end July 2024, or past that time depending on the grant. (The specialist will be working alongside staff at the Lander and Riverton offices of Fremont Counseling Services, High Country Behavioral Health in Thermopolis, and Volunteers of America in Riverton.)