IS Network Technician-Converged Network Services Requisition ID 2024-48613 Category Information Technology Overview This position will support the enterprise data network at Nationwide Children's Hospital. The enterprise data network is composed of the internal data network, wireless network and includes a central campus and multiple remote office locations in the State of Ohio. This position will also work closely with other IS teams to evaluate and implement new network technologies requiring networked functionality. This position will also require being in a 24x7 on-call duty rotation with flexibility in performing some out of hours and weekend maintenance work. This is a full time, benefits eligible position. Most of the work is expected to be onsite at our Columbus, Ohio campus. Why Nationwide Children's Hospital? The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud. Responsibilities Work Queue Management Proactively monitors the Service Desk Work Order queue for the group and meets or exceeds expected customer service level agreements. Supports network equipment including switches, routers, access points and telephones through activation, configuration and troubleshooting. Provides out of hours support periodically as part of an on-call rotation within the team. Proactively seeks opportunities to expand data and/or voice networking knowledge required for advanced troubleshooting. Proactively seeks opportunities to cross-train in other areas of IS including mobile devices, printers, firewall and a variety of software packages. Provides effective user training and support. Provides troubleshooting, problem analysis, debugging, and resolution of assigned network issues. Plans, designs, develops, images, supports, and replenishes computer systems and related hardware devices including monitors, palms, mobile devices, and printers to meet customer needs. Provides customer service to define business needs and translate those needs into system functionality requirements. Provides analysis on system design specifications and system/product evaluation. Determines and defines necessary budget items to support assigned network service maintenance and growth. Develops customer and system documentation as required.? Performs other duties as assigned. IS Operational Support Utilizes IS Operational support to include Help Desk, Change Control, Problem Management, source and version control, and other PC and related system support as requi