AES United States Energy Services Analyst in Dayton, Ohio
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The Energy Services Analyst performs coordination services for Competitive Retail Electric Service (CRES) providers active within the DP&L service area and supports customer service with activities related to Ohio's Electric Choice program. Under general supervision of the Customer Service Manager and under the direction of the Program Coordinator, the Energy Services Analyst is responsible for meeting or exceeding established service levels and complying with all rules and regulations.
1) Provides complete, initial and ongoing support to CRES providers' operations in compliance with all rules and regulations under the Ohio Administrative Code and DP&L's tariffs.
2) Responds to inquiries from Competitive Retail Electric Service (CRES) and Demand Response providers, coordinates supplier registration, manages release of customer information, documents Electric Choice program requirements, develops training materials, and performs accurate load scheduling and reporting through PJM; Invoices suppliers, as needed, for tariffed services.
3) Designs, implements and monitors controls that will ensure compliance with PJM, NERC, FERC, PUCO, and the Sarbanes-Oxley Act (SOX); Designs and recommends software applications or business process improvements that will increase efficiency and simplify work requirements.
4) Manages DP&L's Electric Choice Supplier Website (https://cres.dpandl.com); Adds, removes or updates documents within the Content Management System, validates new user requests and ensures that all content is useful and relevant.
5) Provides technical support for software and systems in areas of energy scheduling, settlements, capacity, transmission, customer information/billing and EDI; Conducts impact analysis, develops business and functional requirements, creates test plans and performs detailed software testing.
6) Collaborates with the Program Coordinator, Energy Services Analysts, CSS Business Process and Solutions Analysts and other departments' representatives (regulatory, meter reading, etc) to recommend improvements and implement changes to Electric Choice related systems and processes.
7) Completes weekly, monthly, quarterly or annual reports to accommodate the requirements of FERC, PUCO and/or AES.
8) Maintains documentation of business processes and procedures.
9) Acts as a backup for administering the load profiling, forecasting and settlements software; Extracts data through Oracle SQL queries for various reporting requirements and conducts regular analysis to verify the system's data integrity.
10) Supports 24/7 customer operations storm restoration, as needed, including possibly being required to work extended hours during emergency conditions.
High School Diploma or equivalent required. Bachelor's degree preferred
1-3 years professional experience in customer services and data analytics
Ability to become acquainted with a variety of software applications including settlements, energy management, customer information and metering systems.
Familiarity with SQL and Visual Basic preferred.
Expert knowledge in Microsoft Excel and Access preferred.
The Dayton Power and Light Company is the principal subsidiary of DPL Inc. (DPL), a regional energy provider and an AES company. DPL’s other significant subsidiaries include AES Ohio Generation, LLC (AES Ohio Gen), Miami Valley Insurance Company (MVIC), and Miami Valley Lighting, LLC (MVLt). The Dayton Power and Light Company, a regulated electric utility, provides service to over 515,000 customers in West Central Ohio. DPL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability or protected veteran status. E-Verify Notice: DPL will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.
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