desktop support technician.

• irvine , california

• posted may 8, 2024

job details

summary

• $32 - $36 per hour

• temp to perm

• no requirements

• category computer and mathematical occupations

• reference1051565

job details

job summary:

Our client is looking for a Desktop Support Technician II who will be responsible for providing support across the entire organization's internal users, all the way up to the C Suite level. Will provide administrative or technical support at a specialist level. This will include, but not limited to, computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center; collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems; maintains a troubleshooting tracking log ensuring timely resolution of problems. Prior experience as a lead or mentor to more junior technical or administrative support personnel is ideal. Will be working on complex assignments requiring independent action and a high degree of initiative to resolve issues, and may make recommendations for new procedures.

location: Irvine, California

job type: Contract

salary: $32 - 36 per hour

work hours: 8am to 4pm

education: No Degree Required

responsibilities:

• Prioritize and schedule computer operations and workflow so processing equipment and other IT resources are used to their full capacity.

• Analyze production, maintenance, and malfunction records to identify problems and recommend solutions (e.g., changes to procedures, workflow, or equipment) to improve performance and increase the capacity.

• Research, evaluate, and recommend equipment purchases to enhance the capabilities of computer operations.

• Lead, direct, evaluate, and develop computer operations staff to ensure computer operations activities meet pre-established production targets and operating budgets.

• Liaise with functional or operational area managers to understand their current and future information needs and develop plans, cost estimates, and schedules for integrating these needs into existing operations.

• Select, and manage ongoing relationships with, vendors and suppliers (e.g., data entry providers) to ensure the organization receives satisfactory standards of service.

• Activities may include data processing, data entry, data control, position language set-up, and tape library.

• May provides support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online transactions, systems status and downtime procedures; collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems; maintains a troubleshooting tracking log ensuring timely resolution of problems.

• 5-10 years experience in the primary skill required and/or less than 10 years of industry experience

The essential functions of this role include:

• manual lifting up to 50lbs

• standing for 4 hours at one time qualifications:

• Experience level: Experienced

• Minimum 5 years of experience

• Education: No Degree Requiredskills:

• Technical Support

• Desktop Support

• Cisco AnyConnect

• Cisco Video Conferencing

• PC SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.