Job Information
Washington Suburban Sanitary Commission (WSSC) Web Content Writer in Laurel, Maryland
Position Information
Functional TitleWeb Content Writer
Recruitment Category TypeStandard
Functional CategoryCommunications
GradeGS.12
FLSA StatusExempt
Requisition Number24-0242
Number of Vacancies1
Job LevelNon-Management
Job CodeN/A
Job Description Summary
Organization NameCommunications
Reports toSection Manager, Web Content and Design
Full or Part TimeFull Time
If Part Time how many hours per week
Regular or TemporaryRegular
Position End Date (if temporary)
Work Schedule
M-F 8:30am-5:00pm
Position LocationLaurel
Position Summary Information
General Summary
TheWeb Content Writeroversees the maintenance and written content of WSSC Water’s corporate websites. They ensure all web material is current, accessible, accurate, and written in appropriate style and voice. They work closely with the Communications Office ( COMMS ) team members to maintain the WSSC Water intranet homepage and the COMMS office pages.
Essential Functions
Oversees the day-to-day maintenance of web content through research/review, draft, edit and publishing current, accessible, accurate content written in appropriate style and voice
Works closely with otheer content owners to improve tehir internet and intranet presence for relevance, consistency, style and quality
Takes proactive approve to see web content and graphics from business users and the Communications Office staff
Ensures adherence to the web design template, branding, and WSSC Water editorial style guides
Ensures all web content is correctly implemented within current web standards and adheres to all WSSC Water policies relating to web content publication, security, and information architecture
May perform image editing and touch-ups; resizing collateral web materials to fit website specifications
Trains and troubleshoots with designated authoring employees across the organization on the use of the intranet web content management system
Participates in the IT Change Management process weekly with business stakeholders to gather information on upcoming IT deployments and strategically guide communications with internal and external stakeholders
Works with IT as a liason to coordinate web-based projects, resolve system or access issues for the Communications office
Implements the use of video and social media reels on the Internet/intranet to communicate with customers and other stakeholders
Identifies and evaluates issues and advises management on appropriate style to communicate issues on the web and social media
Manage Constant Contact subscription lists and e-mail templates for the Commission
Develop online forms for our website and Constant Contact for the organization and for external stakeholders
Monitors Google Analytics, Google Search Console, and Google Tag Manager to mitigate website issues and collect analytics for campaigns, analyze quarterly marketing reports
Develops UTM tags for social media for various business sections to track campaign success
Other Functions
Performs related duties as assigned.
Work Environment And Physical Demands
Business casual office environment.
Required Knowledge, Skills, And Abilities
Thorough knowledge of website design principles and best practices for creating user-friendly and visually attractive web pages;
Thorough knowledge of Section 508 compliance and WCAG 2 guidelines about accessibility for websites.
Ability to utilize HTML5 and CSS3 or higher
Experience with enterprise content management and the use of content management systems ( CMS )
Experience with web and graphic design software, such as Adobe Creative Cloud Suite (Acrobat, Dreamweaver, Illustrator and Photoshop);
Experience with creating accessible files for websites through Adobe and Microsoft products
Familiarity with other tools such as IBM Web Content Management ( WCM ), or other similar content management tools
Familiarity with administration of Constant Contact or other email subscription tools for email subscription management, training new users and developing branded templates
Familiarity with MediaTile or other visual signage software tools for updating visual signage across the commission as backup support
Basic familiarity with audio and video editing software for special projects to support the video producer in Communications
Knowledge of JotForm or other form creation tools to manage existing forms and create new forms as needed, including how to create conditional formatting.
Knowledge of Google Analytics, Google Tag Manager and Google Search Console for leveraging analytics to create and understand/explain reports on recent campaigns.
Proficiency with computers, especially writing programs, such as Microsoft Teams, Google Docs, and Microsoft Word, Excel, Outlook, and PowerPointA keen eye for details
Proven record of excellent writing demonstrated in a professional portfolio
Impeccable grasp of the English language
Ability to work independently with little or no daily supervision
Strong interpersonal skills and willingness to communicate with clients, colleagues, and management
Ability to work on multiple projects with different objectives concurrently including good time management skills, including prioritizing, scheduling, and adapting as necessary
Ability to utilize HTML5 and CSS3 or higher
Thorough knowledge of public relations and media relations principles, crisis communications, and writing techniques and style for use by the media
Excellent written and verbal communication skills with the ability to take sometimes difficult material and present it in a manner readily understood by the audience
Ability to cultivate and maintain positive relationships with employees and other stakeholders
Experience with PowerPoint and understanding its use with WSSC Water’s branded templates
Minimum Education, Experience Requirements
Bachelor’s degree in English, marketing, public relations, journalism, or related discipline
5+ years experience in public relations, media, or related field
3+ years of experience in managing content and production for corporate websites
Or
High school diploma or equivalent
9+ years of increasingly responsible experience in public relations, media, or related field
3+ years of experience in managing content and production for corporate websites
Additional Requirements
Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter
Expected to be available for emergencies to manage website content to inform customers and other stakeholders
Preferences
Experience in water and/or wastewater industry
Fluency in Spanish
Salary$76,181 - $129,507
Posting Detail Information
EEO Statement
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.
Close Date05/29/2024
Open Until FilledNo
Special Instructions to Applicants
Provide a work portfolio by either uploading in the “Required Documents” section or by including a website link if it is digital.
Additional Information
All applicants selected will be subject to drug screening and a background check/verification.
If selected for an interview, applicants may be subject to a skills test as part of the interview.
Please note that this position has both technical and writing components in administration of our websites. This position does not include any social media work.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Do you have a Bachelor's degree with 5+ years of experience in public relations, media or related field that includes 3+ years of experience in managing content and production for corporate website OR a High School diploma or equivalent with 9+ years of experience in public relations, media or related field that includes 3+ years of experience in managing content and production for corporate website?
Yes
No
- Do you have the ability to read, speak and translate in languages other than English ( i.e. Spanish or French)?
Yes
No
- Will you, now or in the future, require sponsorship for employment visa status?
Yes
No
Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?
Yes
No
Applicant Documents
Required Documents
Resume
Other Document
Optional Documents
- Cover Letter/Letter of Application