University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Senior Business Systems Analyst

Job Profile Title

Business Systems Analyst Senior

Job Description Summary

Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities.

ISC’s 270-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress.

ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals.

Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/.

The Sr. Business Systems Analyst will join ISC's ACIO Systems and Tools team which is responsible for the day-to-day support and maintenance of ISC’s portfolio of internal tools including but not limited to Apptio, ISC’s TBM Solution, BMC Helix, and Resource Management by Smartsheet.

The Sr. Business Systems Analyst will support the teams reporting and performance metrics within the departments portfolio of tools, provide system administration support and API support for data feeds, lead data modeling and reporting efforts, and support ITFM and ITSM frameworks through utilizing expertise to provide consultation to business managers and service owners, processing requests requiring data reconfiguration.

The ideal candidate is a self-starter, able to manage priorities efficiently, can focus on the small details while understanding the big picture, and can operate independently as well as on a team. They will operate within IT Financial Management (ITFM), IT Service Management (ITSM), and IT Resource Management frameworks as well as work with senior team members to collaborate on the development and implementation of automation.

Job Description

Job Responsibilities

• Lead efforts in creating/optimizing reports/metrics in all internal tools.

• Identify opportunities to enhance reporting in Apptio and BMC Helix through requirements gathering, working with ISC colleagues, and developing and/or modifying existing reports.

• Support the monthly data feeds/APIs. Process requests that may require data configuration; Script/edit new request for integrations.

• Support upgrade efforts. Usability testing where applicable. Apply quality assurance techniques to ensure integrity of solutions. Provide ongoing review of data and identifying areas of improvement

• Provide support for helix tile creation.

• Develop and modify reports based on client needs within internal tools reporting capabilities.

• Monitor and provide support on implemented automation, support data uploads, and assist in creating efficiency in data load processes.

• Work with senior team members to collaborate on the development and implementation of automation

• Work on project teams as a subject matter expert for integration with internal tools.

• Provide cross functional support to team members working within the teams portfolio.

Qualifications

Required:

• Bachelor's degree and 3 to 5 years of business systems analyst experience working with large complex data sets, building complex data models (around complex IT services) and demonstrating competence on progressively complex and large-scale projects (enterprise-wide) experience or equivalent combination of education and experience is required.

• Demonstrated expertise in process redesign and business and systems analysis and design.

• Demonstrated knowledge and background with enterprise IT organizations to understand the core concepts behind "running IT like a business".

• Possess practical experience with data management and IT service including integrations, data modeling, metrics and dashboards, program portfolio management, and application / infrastructure support.

• Proven ability to perform analysis.

• Thorough understanding of the independent data sources between IT source systems, assets, and internal systems to reconcile data models.

• Demonstrated self-starter, critical thinker and proven problem solver who has strong communication (verbal and written) and presentation skills.

• Must be detailed oriented and operate with a high degree of accuracy.

Preferred:

• ITFM, ITIL or ITSM knowledge a plus.

• Previous experience with automation/Robotic Process Automation and REST is strongly preferred.

• Previous experience with TBM Solution Apptio and BMC Helix is highly desirable.

  Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Information Systems and Computing

Pay Range

$74,476.00 - $110,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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  To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

  The University of Pennsylvania's special character is reflected in the diversity of the Penn community. We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative action, Penn's robust commitment to diversity is fundamental to the University's mission of advancing knowledge, educating leaders for all sectors of society, and public service. The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.