This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11879898 Position: PC Maintenance Technician - Intermediate

Location: Rock Island Arsenal, Rock Island, IL

Job Summary

KaiHonua, LLC has an immediate opening for a PC Maintenance Technician. The Technician assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. The service desk representative provides assistance to users and organizations using computer software or equipment. Properly diagnose problems and guide users through problem resolution. Set up, image or repair computer equipment and related devices. Train users to utilize new computer hardware or software, including printing, installation, word processing, and email. Respond to phone, web, fax and email requests for assistance using remote tools and automated trouble ticketing system. Make site visits to provide touch labor. Provides account management.

Essential Duties and Responsibilities (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:

• Provides Tier II support to users by researching, diagnosing, and resolving technical problems involving both business and IT related technical issues with end-user computer technology.
• Installs approved software within regular business hours. Prepare software using provided software package utility for deployment.
• Electronically \"push\" software, software updates, security updates, vendor patches (service packs, service releases), etc. to end user devices. Update 100% of affected available devices in accordance with the timelines established within the request.
• Assist users in identifying service requirements and developing appropriate technical specifications that are consistent with user needs. Provide advice on automating functions, integrating requirements with existing capabilities, communication requirements, control and administration of systems, types of information management systems, operating systems, equipment, and infrastructure compatibility. Provide users with recommendations on approved equipment and software.
• Issue, maintain, and delete end-user accounts
• Provide configuration of end user and network devices to include computers, printers, laptops, scanners, PDAs, and other hardware.
• Install new computers per the NEC Life Cycle Replacement Policy
• Provide Local Touch Labor Services to include installation, troubleshooting, repairing, and software updates, security updates, vendor patches (service packs, service releases), etc., when electronic application means do not exist.

Job Requirements:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school/GED preferred
• 4+ years of experience performing PC maintenance functions preferred
• Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT-I certification IAW DoD 8570.01-M and BBP 05-PR-M-0002

Knowledge

• Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards.
• Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards.
• Extensive knowledge of Applications
• Knowl dge of PC Software, Operating Systems/Windows 7, MS Office applications with strong Excel skills, Outlook and Internet Browser. Citrix and virtualization knowledge a plus
• General knowledge of Windows technology and TCP/IP networking

Physical Requirements

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.

• A valid driver\'s license with a clean driving record may be required
• Occasional use of company vehicle while on work site

Security Clearance

Position may require a DoD security clearance. Must be a US citizen.

Benefits

KaiHonua, LLC offers a comprehensive benefits package including Paid Time Off, a matching retirement program, and competitive salaries commensurate with skills and experience. For more information about our company, please visit our website at

www.kaihonua.com

.

Company Summary

Headquartered in Hawaii, KaiHonua, LLC is a Native Hawaiian Organization (NHO) owned SBA Small Disadvantaged Business specializing in global information technology