Region Manager, Specialty Services

Req ID: 43859

Job Category: Service/Technical Services

Denver, CO, US, 80014

Description:

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Manages the overall chamber cleaning operations in their assigned Region (11+ Western States). Ensures customer satisfaction through quality field service processes that maximize technician productivity and efficiency. This includes proactively identifying customer needs and timely escalation of issues. Fosters a spirit of empowered work teams and unity among department/region members. Partners with all internal departments to effectively respond to customer’s questions or technical concerns. Works collaboratively with Director, Service Marketing and Service Engineering on enhancements to existing products, new product development, and new customer requirements. Drives and implements Lean efforts for continuously improve current processes.

Customer Focus (35%)

Talent Management & Development (35%)

Growth & Continuous Improvement (30%)

This position requires up to 20% overnight travel.

The candidate can be based in Phoenix, Boise, Denver, Salt Lake City or Seattle.

This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Arizona, Colorado, Idaho, Utah or Washington.

What we offer

• Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays

• Competitive pay and incentive opportunity

• Mileage reimbursement

• Cell Phone Allowance

• Extensive hands-on training and development

• Career progression path within STERIS

What you will do

• Build Customer relationships and represent service in critical Customer meetings, sales opportunities, and in the resolution of escalations that require the presence of a leader.

• Assure quality of the Customer experience through efficient deployment of resources, frequent Customer contact, and adherence to Corporate and Service quality initiatives.

• Ensure Customer satisfaction through quality field service processes that maximize technician productivity and efficiency. This includes proactively identifying customer needs and timely escalation of issues.

• Enforce current standards, codes, and procedures regarding safe and effective use of equipment, auto maintenance programs, and other polices as required.

• Assesses team’s skills and ensures appropriate development plans. Makes sure individual team members understand career path.

• Directs team training efforts to ensure team members are appropriately trained.

• Provide feedback, coaching and timely performance discussions and appraisals.

• Monitor and manage employee performance during field visits.

• Own talent management and talent acquisition to ensure Customer business expectations are met.

• Interviews potential new hires, and successfully on-boards to the company.

What you will need

• Associate’s degree preferred plus 10+ years relevant experience with 2 years of leadership experience.

• In lieu of degree, 14 years relevant experience including leadership.

• Demonstrated knowledge in resource planning, managing employee performance, and basic P&L budget reporting.

• Demonstrated experience leading a region, district, or territory with multiple direct reports.

• Exceptional written and verbal communication skills.

• Ability to travel around 50% of the time, including overnight stays to attend Customer meetings and support team development.

• Proficient in Word, Excel, and Outlook, and strong competency in learning & supporting teams with new technology tools (Apps, SharePoint).

• Valid driver’s license required.

• Experience leading field teams (managing virtually) preferred.

• Continuous Improvement training or proven results a plus.

• Strong business acumen, and related experience in data analysis, budget management and change management preferred.

#LI-GH1

Pay range for this opportunity is $91,250.00 - $127,575.00.This position is eligible for bonus partipation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID: 43859

Job Category: Service/Technical Services

Denver, CO, US, 80014

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