Job Information
BD (Becton, Dickinson and Company) Order to Cash Specialist in Wroclaw, Poland
Job Description Summary
As part of a dynamic team, the Order to Cash Specialist would be responsible for the order to cash process dedicated for the BD Cato, building a strong relationship Cato related stakeholders. The OTC Specialist can be exposed to multilingual BD Cato order or service claim handling and administrative activities, depending on internal demand and customer needs. OTC Specialist should always look for improvements and efficiencies.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Primary role responsibilities:
Customer Facing
Ensures that the customer expectations are managed and satisfaction level is kept high
First and/or second point of contact for receiving BD Cato orders from customers and from remote Customer Care and Sales teams
Handles BD Cato orders by ensuring a prompt and accurate data collection and verification, validating in an efficient manner in line with internal processes
Spots & actively reports unusual events captured during customer claims and BD Cato orders handling.
Administrative work
Ensures all documents/reports are forwarded to the appropriate stakeholders
Ensures all administrative tasks are completed upon supervisor’s request
Processes invoices and credit notes in line with policies
Handles product returns and replacements in line with policies
Issues order confirmations to the BD Cato Stakeholders upon reception of purchase order from Customers
Enters new orders into Cato Orderbook
Issues invoices for BD Cato items in LOTS (BDBEN4) after receiving confirmation from the GCS team
Updates SFDC stages connected with the OTC process (order received, and revenue recognized)
Manages customers’ requests and complaints related to invoices (project and maintenance invoicing)
Issues invoices for service contracts (yearly renewal) with guidance from GSC team
Provides GCS team access to all invoices
Performance
Works in line with defined Service Level Agreements and accurately uses systems
Works efficiently to reach department objectives
Ensures a high quality of customer servicing in oral/written interactions
About you
University degree and/or relevant internal experience
Relevant experience in vendor relationship management, Customer Service and/or Supply Chain
Perfect command of English. German is a plus
Good knowledge of all MS Office tools, other systems (ideally SFDC and LOTS)
Experience in working in multi-cultural environment
Strong customer orientation and problem-solving skills
Flexible attitude and ability to handle changing priorities
Handles large volumes of work efficiently
Acts timely and appropriately on issues
Continues to perform effectively and efficiently despite time pressure and/or large volumes of work
Asks questions in case of insufficient information
Detail orientated and analytical
Knowledge of e-mail application
Excellent communication skills with the ability to communicate at all levels
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
POL Wroclaw - Legnicka
Additional Locations
Work Shift
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
BD (Becton, Dickinson and Company)
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